DOW main lobby reopens for bill payments

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Posted: Mar 30, 2021 / 05:39 AM HST Updated: Mar 30, 2021 / 05:39 AM HST

HONOLULU (KHON2) — The Department of Water (DOW) has announced the reopening of its main lobby for bill payments and billing account services only, as part of a phased reopening on Apr. 1, 2021. 

Bill payments will be accepted in the main lobby from 8 a.m. to 4 p.m., Monday to Friday, except holidays.  Social distancing and face masks will be required for entry in the lobby and only three patrons will be allowed in at a time.  Posted signage, floor decals and hand sanitizer stations will be in place to facilitate compliance of current health and safety guidelines. 

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DOW’s online bill pay service is available 24-hours a day via the Customer Account Portal at www.kauaiwater.org.  Billing Services staff may also be contacted via email at Billing@kauaiwater.org.

Additionally, DOW service forms and applications are available online at www.kauaiwater.org. DOW offers the following quick reference phone numbers for customer assistance:

Main Office: 245-5400

Billing Services: 245-5442

Water Service Applications: 245-5430

New Water Service Requests: 245-5421

To report a water service emergency: 245-5444

To report a service emergency after-hours: 241-1711 (Police Dispatch)

For more information, please call the Department of Water at 245-5461.