DOW main lobby reopens for bill payments

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Posted: Mar 30, 2021 / 05:39 AM HST Updated: Mar 30, 2021 / 05:39 AM HST

HONOLULU (KHON2) — The Department of Water (DOW) has announced the reopening of its main lobby for bill payments and billing account services only, as part of a phased reopening on Apr. 1, 2021. 

Bill payments will be accepted in the main lobby from 8 a.m. to 4 p.m., Monday to Friday, except holidays.  Social distancing and face masks will be required for entry in the lobby and only three patrons will be allowed in at a time.  Posted signage, floor decals and hand sanitizer stations will be in place to facilitate compliance of current health and safety guidelines. 

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DOW’s online bill pay service is available 24-hours a day via the Customer Account Portal at  Billing Services staff may also be contacted via email at

Additionally, DOW service forms and applications are available online at DOW offers the following quick reference phone numbers for customer assistance:

Main Office: 245-5400

Billing Services: 245-5442

Water Service Applications: 245-5430

New Water Service Requests: 245-5421

To report a water service emergency: 245-5444

To report a service emergency after-hours: 241-1711 (Police Dispatch)

For more information, please call the Department of Water at 245-5461.